Privacy Policy

Effective Date: October 3, 2026 | Last Updated: October 3, 2026

Important Notice

AevArk, Inc. (“AevArk,” “we,” “us,” or “our”) is committed to protecting the privacy of our users and their companion animals. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. Please read this policy carefully.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

Account Information: Name, email address, phone number, billing address, and password when you create an account.
Pet Profile Information: Pet name, species (dog or cat), breed, age, weight, and sex.
Health & Clinical Data: Veterinary laboratory results, biomarker values, behavioral questionnaire responses, and health history that you upload or submit through our platform.
Payment Information: Credit card and billing details processed securely through our payment processor, Stripe. We do not store your full payment card number.
Communications: Messages, feedback, and inquiries you send to us.
Aev Insights Sign-up: The email address you submit to request our newsletter, which animals you want tips about (dogs, cats, or both), your consent version, and whether you confirm the subscription.

1.2 Information Collected Automatically

When you visit our website or use our services, we may automatically collect:

Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages.
Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to operate our site and improve your experience. See Section 7 (Cookies) for details.
Analytics Data: If you switch on Data Analytics, Google Analytics sets an identifier that persists across your visits to recognize a returning browser, and records the pages you view and related device, browser, and approximate location information. We review it in aggregate to understand how our services are used, but it is not anonymous when it is collected. See Section 7.
Session Replay: Only if you switch on Data Analytics, a replay of your visit — pages viewed, clicks, scrolling and pointer movement — on our public marketing pages, and, once we switch the feature on, in the signed-in owner and onboarding experience. Our marketing pages include an optional Aev Insights email sign-up. See Section 7.
Account Page Activity: Only if you switch on Data Analytics, which of your home and results pages you last opened while signed in to your account, kept on our own servers. See Section 7.

1.3 Information from Third Parties

Veterinary Partners: As part of the aēv program, participating veterinary practices share clinical data with us — including physical exam findings, clinical notes, and visit summaries — as described in Section 3.2.
Laboratory Providers: Diagnostic results from independent veterinary diagnostic laboratories such as Antech or IDEXX, transmitted electronically with your authorization.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To create and maintain your account, generate your pet's AevArk Health Report, and provide our wellness and longevity platform.
Clinical Analysis: To analyze biomarker data against established reference ranges and generate insights about your pet's health trajectory.
Clinical Quality Review: To maintain clinical quality and improve our protocols through review of pet health data by members of AevArk's veterinary steering committee and clinical advisory board, who are bound by confidentiality obligations (see Section 3.3).
AI Features (When Available): To operate AI-powered features, such as automated analysis of health data and a conversational assistant, as those features are introduced. AI-generated content is informational only — see our Terms of Service for important limitations.
Communications: To send you account notifications, health report updates, appointment reminders, and service-related messages via email and SMS.
Marketing: To send you product updates, educational content, and promotional materials, subject to your consent and opt-out rights (see Section 6).
Product Improvement and Research: To develop, test, and improve our algorithms, features, and user experience, and to conduct and support veterinary research, using aggregated and de-identified data (see Section 3.4).
Legal Compliance: To comply with applicable laws, respond to legal process, and protect our rights and the rights of our users.
Safety: To detect, investigate, and prevent fraudulent or harmful activity.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

3.1 Service Providers

We share information with third-party vendors who assist us in operating our platform. How each may use your information is governed by our agreements with it and by its own terms and privacy policy; Section 7 and our Cookie Policy describe the analytics and session replay providers in more detail. These include providers of:

Payment processing (Stripe)
Email delivery (Resend) and SMS delivery
User authentication and identity management
Cloud hosting, storage, and database infrastructure
Scheduling and intake forms
Analytics and session replay (Google Analytics and FullStory; see Section 7)

A current list of our key service providers is available on request at privacy@aevark.com.

3.2 Your Veterinary Care Team

Coordinated care is central to the aēv program. By enrolling, you authorize us to exchange health information in both directions with your veterinary care team: we receive laboratory results, physical exam findings, clinical notes, and visit summaries from your designated veterinarian, participating veterinary clinics, and the diagnostic laboratories that process your pet's samples; and we share your pet's AevArk Health Reports, scores, trends, and recommendations with your designated veterinarian and veterinary clinic to support ongoing, informed care. You may change your designated veterinarian at any time through your account settings or by contacting us.

3.3 Clinical Advisory and Steering Committee Review

Pet health data may be reviewed by members of AevArk's veterinary steering committee and clinical advisory board for clinical review, protocol development, and quality assurance. Committee members and advisors are bound by confidentiality obligations and access data only as needed for these purposes.

3.4 Research and Commercial Collaboration (De-Identified Data Only)

We collaborate with academic and research institutions and select commercial partners to advance veterinary science and improve our products and services. Data shared with external research or commercial partners is limited to de-identified and aggregated data — data from which information identifying you or your companion animal has been removed. Such data may be used for purposes including veterinary research, development and validation of health algorithms and reference ranges, and improvement of AevArk's and its partners' products and services. We will not share your name, contact information, or other identifiable personal data with external research or commercial partners without your explicit consent. You may opt out of the sharing of de-identified data with external research partners at any time by emailing privacy@aevark.com, without affecting your membership (see Section 6.6).

3.5 Legal Requirements

We may disclose your information if required by law, subpoena, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of AevArk, our users, or the public.

3.6 Business Transfers

In the event of a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change.

3.7 Advertising Partners

If you switch on Targeted Advertising, the Meta Pixel sends Meta Platforms, Inc. the information described in Section 7. Meta is not our service provider for this purpose and is not limited to providing services to us: it uses that information under its own privacy policy, which can include improving its own products and ads and combining it with other information it holds about you. Targeted Advertising is off unless you confirm a choice that turns it on, and you can switch it off at any time. See Section 7 and our Cookie Policy.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data at any time by contacting us at privacy@aevark.com. We will respond within the time required by applicable law. Certain information may be retained for longer periods as required by law or for legitimate business purposes such as fraud prevention and legal compliance. Account page activity is kept for a shorter time, as described in Section 7.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information, including:

Encryption of data in transit using TLS/SSL protocols.
Encrypted storage of sensitive health and personal data at rest.
Access controls limiting data access to authorized personnel only.
Regular security assessments and vulnerability monitoring.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You may access, update, or correct your personal information through your account settings or by contacting us at privacy@aevark.com.

6.2 Deletion

You may request deletion of your personal information by contacting privacy@aevark.com. We will process your request within the time required by applicable law, subject to legal retention obligations.

6.3 California Residents (CCPA/CPRA)

If you are a California resident, you have the right to: (a) know what personal information we collect, use, disclose, sell, or share; (b) correct inaccurate personal information; (c) delete your personal information; (d) opt out of the sale or sharing of your personal information; and (e) non-discrimination for exercising your privacy rights. We do not sell personal information. Our use of advertising cookies and pixels (such as the Meta Pixel) may constitute “sharing” for cross-context behavioral advertising under California law. Targeted Advertising is off unless you confirm a choice that turns it on, and you may opt out at any time through Your Privacy Choices (linked in our website footer and in Section 3 of our Cookie Policy) or by contacting privacy@aevark.com. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of Targeted Advertising in that browser. To exercise any of these rights, contact us at privacy@aevark.com.

6.4 Other U.S. State Privacy Rights

Residents of other states with comprehensive privacy laws (including Colorado, Connecticut, Texas, Virginia, and others) may have similar rights to access, correct, delete, and obtain a copy of their personal information, and to opt out of targeted advertising. To exercise these rights, contact us at privacy@aevark.com. If we decline a request, you may appeal by replying to our decision, and we will respond as required by your state's law.

6.5 Marketing Opt-Out

You may opt out of receiving marketing communications from us at any time by clicking the “Unsubscribe” link in any marketing email or by contacting privacy@aevark.com. You will continue to receive service-related communications.

6.6 Research Opt-Out

You may opt out of the sharing of de-identified data derived from your pet's information with external research partners at any time by emailing privacy@aevark.com. Opting out does not affect your membership or the services you receive.

7. Cookies and Tracking Technologies

We group cookies and similar technologies into three purposes. Only Essential Services are on by default; Data Analytics and Targeted Advertising stay off until you confirm a choice that turns them on.

Essential Services: Required for the operation of our website and services, including remembering your privacy choices. These cannot be switched off.
Data Analytics: Google Analytics, which helps us understand how visitors use our public pages, and session replay, described below. Google Analytics sets a persistent identifier to recognize a returning browser; we review what it collects in aggregate to improve our services.
Targeted Advertising: Used by third parties, including Meta (Facebook Pixel), to measure the effectiveness of our advertising campaigns and deliver relevant ads. These cookies track your activity across websites. The Meta Pixel records that one of our public marketing pages was viewed and, if you sign up for Aev Insights there, that a sign-up happened. It sends no information you type or submit, including your email address. It does receive the web address of that page, your IP address and browser details, and — if you reached us from one of our ads — that ad's click identifier, which Meta can match to your Meta account.
Session Replay: Part of Data Analytics. With your permission, we use FullStory to record a replay of your visit. It runs on our public marketing pages while Data Analytics is on, and — once we switch the feature on — in the signed-in owner and onboarding experience, where it also needs a separate permission we ask for in your account. A replay captures the pages you viewed, where you clicked and scrolled, and pointer movement. Our marketing pages include an optional Aev Insights email sign-up. A replay can include text entered into fields that are not excluded, including fields in the signed-in experience. We configure the recorder to hide page text, form fields, and uploaded images by default, but this masking is a setting, not a guarantee: a value we fail to mark can appear in a replay, and masking does not reach the web address of the page, its title, or information the page sends to our servers. We never call FullStory's identification API, so we do not attach your account identifier to a recording, but that does not make a replay anonymous. Your permission covers only the recording described here, not anything we say we hide or exclude. Replay never runs on sign-in or sign-up, and never inside the professional workspace or its admin surfaces; it never starts in a tab whose address has carried an invitation or access link. Withdrawing stops further recording, and when it takes effect depends on which permission you withdraw. Switching off Data Analytics in Your Privacy Choices stops replay immediately in the tab where you make the change, and in other open tabs of our site in the same browser as soon as they receive the change. Withdrawing your account permission stops replay immediately in the tab where you make the change; once it is saved to your account, other open tabs and devices stop on their next load. Withdrawing does not by itself delete replays already collected.
Account Page Activity: Part of Data Analytics. Once we switch it on, and only while Data Analytics is on and you are signed in to your owner account, we note which of these pages you opened: your home page, the overview of a pet's results, and its Pillars, Resiliency and Insights pages. We keep only your most recent visit, meaning the pages you opened within about half an hour of each other, and when it was: not the order you opened them in, how long you stayed, what you clicked, or any result shown. It is kept on our own servers, linked to your account, so our team can see when you last looked at your home or your pet's results and support you. It sets no cookie and is not sent to Google, FullStory or Meta. It is removed after 90 days without a new visit, and deleted with your account. Switching off Data Analytics stops further recording. It does not by itself delete what is already kept, which you can ask us to delete at privacy@aevark.com. Separately, as part of the service, your account remembers which of your pet's reports you have opened so it can mark new results; that does not depend on Data Analytics.

You may change these choices at any time through Your Privacy Choices, linked in our website footer, from Cookie choices in your account, or in Section 3 of our Cookie Policy, or through your browser settings. Note that disabling certain cookies may affect the functionality of our services.

8. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us at privacy@aevark.com and we will promptly delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where required by law, by sending you an email notification. Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the changes. It does not switch on optional Data Analytics, Targeted Advertising, or session replay: each of those needs its own choice, as described in Section 7.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

AevArk, Inc. — Privacy Officer
Email: privacy@aevark.com
Website: www.aevark.com
For general legal inquiries: legal@aevark.com