Privacy Policy

Effective Date: August 10, 2026 | Last Updated: August 10, 2026

Important Notice

AevArk, Inc. (“AevArk,” “we,” “us,” or “our”) is committed to protecting the privacy of our users and their companion animals. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. Please read this policy carefully.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

  • Account Information: Name, email address, phone number, billing address, and password when you create an account.
  • Pet Profile Information: Pet name, species (dog or cat), breed, age, weight, and sex.
  • Health & Clinical Data: Veterinary laboratory results, biomarker values, behavioral questionnaire responses, and health history that you upload or submit through our platform.
  • Payment Information: Credit card and billing details processed securely through our payment processor, Stripe. We do not store your full payment card number.
  • Communications: Messages, feedback, and inquiries you send to us.
  • Waitlist Registration: Email address and pet information submitted via our early access waitlist.

1.2 Information Collected Automatically

When you visit our website or use our services, we may automatically collect:

  • Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages.
  • Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to operate our site and improve your experience. See Section 7 (Cookies) for details.
  • Analytics Data: Aggregated usage statistics collected through analytics tools to understand how our services are used.

1.3 Information from Third Parties

  • Veterinary Partners: As part of the aēv program, participating veterinary practices share clinical data with us — including physical exam findings, clinical notes, and visit summaries — as described in Section 3.2.
  • Laboratory Providers: Diagnostic results from independent veterinary diagnostic laboratories such as Antech or IDEXX, transmitted electronically with your authorization.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To create and maintain your account, generate your pet's AevArk Health Report, and provide our wellness and longevity platform.
  • Clinical Analysis: To analyze biomarker data against established reference ranges and generate insights about your pet's health trajectory.
  • Clinical Quality Review: To maintain clinical quality and improve our protocols through review of pet health data by members of AevArk's veterinary steering committee and clinical advisory board, who are bound by confidentiality obligations (see Section 3.3).
  • AI Features (When Available): To operate AI-powered features, such as automated analysis of health data and a conversational assistant, as those features are introduced. AI-generated content is informational only — see our Terms of Service for important limitations.
  • Communications: To send you account notifications, health report updates, appointment reminders, and service-related messages via email and SMS.
  • Marketing: To send you product updates, educational content, and promotional materials, subject to your consent and opt-out rights (see Section 6).
  • Product Improvement and Research: To develop, test, and improve our algorithms, features, and user experience, and to conduct and support veterinary research, using aggregated and de-identified data (see Section 3.4).
  • Legal Compliance: To comply with applicable laws, respond to legal process, and protect our rights and the rights of our users.
  • Safety: To detect, investigate, and prevent fraudulent or harmful activity.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

3.1 Service Providers

We share information with trusted third-party vendors who assist us in operating our platform. All of them are bound by confidentiality obligations and may use your information only to provide services to us. These include providers of:

  • Payment processing (Stripe)
  • Email and SMS delivery
  • User authentication and identity management
  • Cloud hosting, storage, and database infrastructure
  • Scheduling and intake forms
  • Analytics and advertising measurement (see Section 7, including the Meta Pixel)

A current list of our key service providers is available on request at privacy@aevark.com.

3.2 Your Veterinary Care Team

Coordinated care is central to the aēv program. By enrolling, you authorize us to exchange health information in both directions with your veterinary care team: we receive laboratory results, physical exam findings, clinical notes, and visit summaries from your designated veterinarian, participating veterinary clinics, and the diagnostic laboratories that process your pet's samples; and we share your pet's AevArk Health Reports, scores, trends, and recommendations with your designated veterinarian and veterinary clinic to support ongoing, informed care. You may change your designated veterinarian at any time through your account settings or by contacting us.

3.3 Clinical Advisory and Steering Committee Review

Pet health data may be reviewed by members of AevArk's veterinary steering committee and clinical advisory board for clinical review, protocol development, and quality assurance. Committee members and advisors are bound by confidentiality obligations and access data only as needed for these purposes.

3.4 Research and Commercial Collaboration (De-Identified Data Only)

We collaborate with academic and research institutions and select commercial partners to advance veterinary science and improve our products and services. Data shared with external research or commercial partners is limited to de-identified and aggregated data — data from which information identifying you or your companion animal has been removed. Such data may be used for purposes including veterinary research, development and validation of health algorithms and reference ranges, and improvement of AevArk's and its partners' products and services. We will not share your name, contact information, or other identifiable personal data with external research or commercial partners without your explicit consent. You may opt out of the sharing of de-identified data with external research partners at any time by emailing privacy@aevark.com, without affecting your membership (see Section 6.6).

3.5 Legal Requirements

We may disclose your information if required by law, subpoena, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of AevArk, our users, or the public.

3.6 Business Transfers

In the event of a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data at any time by contacting us at privacy@aevark.com. We will respond within 30 days. Certain information may be retained for longer periods as required by law or for legitimate business purposes such as fraud prevention and legal compliance.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit using TLS/SSL protocols.
  • Encrypted storage of sensitive health and personal data at rest.
  • Access controls limiting data access to authorized personnel only.
  • Regular security assessments and vulnerability monitoring.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You may access, update, or correct your personal information through your account settings or by contacting us at privacy@aevark.com.

6.2 Deletion

You may request deletion of your personal information by contacting privacy@aevark.com. We will process your request within 30 days, subject to legal retention obligations.

6.3 California Residents (CCPA/CPRA)

If you are a California resident, you have the right to: (a) know what personal information we collect, use, disclose, sell, or share; (b) correct inaccurate personal information; (c) delete your personal information; (d) opt out of the sale or sharing of your personal information; and (e) non-discrimination for exercising your privacy rights. We do not sell personal information. Our use of advertising cookies and pixels (such as the Meta Pixel) may constitute “sharing” for cross-context behavioral advertising under California law; you may opt out through our cookie consent banner or by contacting privacy@aevark.com. To exercise any of these rights, contact us at privacy@aevark.com.

6.4 Other U.S. State Privacy Rights

Residents of other states with comprehensive privacy laws (including Colorado, Connecticut, Texas, Virginia, and others) may have similar rights to access, correct, delete, and obtain a copy of their personal information, and to opt out of targeted advertising. To exercise these rights, contact us at privacy@aevark.com. If we decline a request, you may appeal by replying to our decision, and we will respond as required by your state's law.

6.5 Marketing Opt-Out

You may opt out of receiving marketing communications from us at any time by clicking the “Unsubscribe” link in any marketing email or by contacting privacy@aevark.com. You will continue to receive service-related communications.

6.6 Research Opt-Out

You may opt out of the sharing of de-identified data derived from your pet's information with external research partners at any time by emailing privacy@aevark.com. Opting out does not affect your membership or the services you receive.

7. Cookies and Tracking Technologies

We use the following categories of cookies and similar technologies:

  • Essential Cookies: Required for the operation of our website and services. These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors interact with our website. We use aggregated data to improve our services.
  • Marketing/Advertising Cookies: Used by third parties, including Meta (Facebook Pixel), to measure the effectiveness of our advertising campaigns and deliver relevant ads. These cookies track your activity across websites.

You may control non-essential cookies through our cookie consent banner or through your browser settings. Note that disabling certain cookies may affect the functionality of our services.

8. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us at privacy@aevark.com and we will promptly delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where required by law, by sending you an email notification. Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the changes.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

AevArk, Inc. — Privacy Officer
Email: privacy@aevark.com
Website: www.aevark.com
For general legal inquiries: legal@aevark.com